Data
Data Bundles
What is MTN Data bundle?
A. MTN Data bundles are affordable data plans designed to give access to the internet through data enabled devices. It is usually within a defined unit of bytes and at a pre-determined price for a definite period and MTN has a robust bouquet of bundles that suits all lifestyle.
Who can subscribe to MTN Data bundle?
A. All MTN Customers can subscribe to any MTN Data bundle.
What are the different MTN Data bundle plans available?
They are Daily, Weekly, Monthly, Bi-monthly, Quarterly, Bi-annually, and Yearly.
How do I subscribe to MTN Data bundles?
A. You can subscribe to any MTN data bundles via the following channels:
- USSD: Dialling *312*1# or *904# and selecting your preferred data plan
SMS: Sending the bundle plan keyword to 312.
I received a pop-up menu to choose either Auto-renewal, One-off, or Buy for a Friend when activating a data bundle. What does this mean?
A. The pop-up menu is a feature that allows you to set your data bundle on Auto-renew or One-off purchase, and to Buy for a Friend:
- Auto-renew Purchase means that your data bundle will automatically renew after expiry provided you have enough airtime on your line.
- One-off Purchase means that your data bundle will not renew after expiry date even with the sufficient airtime.
- Buy for a Friend option allows you to buy a data bundle for another line with your airtime.
If I exit the pop-up menu or it times out before selecting an option, will my data bundle be on Auto-renewal or One-off option?
A. If you are buying a data bundle via SMS and it exits the pop-up menu, or it times out before selecting an option, the data bundle would be activated as One–off purchase. But, if you are buying the bundle via USSD you will not be able to proceed to buy the data bundle until you select an option of either one-off, auto-renewal or buy for a friend.
If my data bundle is activated on One-off, will I be able to opt in for Auto-renew or renew the bundle?
A. Yes, you will be able to opt in for Auto-renewal or renew the bundle by sending R+bundle code to 312.
Example: If you have an active 100MB daily bundle that is on One-off option, you will be able to renew it by sending R104 to 312.
Will I be able to cancel auto-renewal anytime?
A. Yes, you will be able to cancel auto-renewal on your bundle anytime by sending the opt-out keyword to 312.
How do I check my MTN Data Bundle balance?
Can I purchase multiple MTN Data bundles?
A. Yes, you can activate multiple data bundles and all the data bundle purchased will have its own unique expiry dates.
If I have multiple data bundles active, which bundle will deplete first?
A. If you have multiple data bundles active on your line, the data bundle with the least validity will be used first.
Example: If you have a 30-day bundle plan and 1-day plan both active on your line, the 1-day plan will be used first before the 30 days plan.
What happens if I exhaust my data bundle before the renewal date?
A. As soon as you exhaust your data bundle before the expiry, your data access will be suspended and you will not be able to browse again. To continue browsing, you will need to do one of the following:
- Buy another data plan by dialing *312*1# or *904#.
- Borrow data by dialing *303#.
- Opt-in for Pay-As-You-Go browsing by dialing *312*200# to continue browsing with your airtime at N3.07/MB.
- Request data from a friend – *321*2*3#
I noticed that some data plans have additional voice minutes when I tried to buy the bundles. What does this mean?
Yes, some data bundle plans now have additional voice minutes. This means that when you buy any of the select bundles, you will also be able to call your friends and family from the additional voice minutes.
Will I be able to use the voice minutes to call all networks in Nigeria?
Yes, you will be able to call all numbers in Nigeria with the voice minutes you get from the purchase of the data bundle.
Note: You will not be able to call international numbers and Nigeria from the voice bundle while roaming. You will also not be able to call international numbers with the voice bundle.
At what rate will I be charged when I call from the voice bundle?
You will be charged at the rate of 13k/sec when calling from the voice minutes. Once you have exhausted the voice minutes, charges will be taken from your main account or any other voice bundle on your line.
If I have the voice minutes and other voice bundles/bonuses active on my line, which bundle/bonus will first be charged?
The bundle/bonus on your line with the closest expiry will be charged first for calls. However, if you have multiple bundles/bonuses with the same expiry, the voice minutes will be charged before the other voice bundles/bonuses on your line.
Will I be able to enjoy data bonus offers when I activate a data bundle?
A. Yes, you will be able to enjoy 25%, 50%, 100%, and any other bonus offers you are eligible for on the network whenever you buy a data bundle. The offer includes:
- 100% 4G Upgrade Bonus: this offer is available only on select data plans from N15,000 and below beginning from month 1 to month 3 after upgrading your SIM to 4G.
- 25% 4G Upgrade Bonus: you will be able to enjoy 25% bonus on every data bundle you buy from month 4 to month 6 after upgrading your SIM to 4G.
- 50% Device Bonus: you will get 50% bonus on every data bundle you buy with a newly activated phone/device.
- Double Data Bonus: you will be able to enjoy double data (100% data bonus) only when you buy select data bundles from N15000 and below.
Which other add-on can I enjoy when I buy a data bundle?
A. Yes, you will enjoy FREE data on select data plans for streaming on YouTube in the night from 12am to 5am and additional FREE data to stream on YouTube All-Day.
Who can enjoy the FREE YouTube Night/Day Video Streaming data?
A. All MTN customers who purchase any of the data plans eligible for the offer will be able to enjoy the FREE YouTube Night/Day data.
How can I enjoy the FREE YouTube Night/Day data?
What is the validity of my FREE YouTube Night/Day Data?
A. Your FREE YouTube Night/Day data will have the same validity with the main data plan you purchased.
When will I be able to use the FREE YouTube Night/Day data?
A. The FREE YouTube Night data is available for use only from 12am – 5am while the YouTube Day is available All-day within the validity period of the main data plan.
Can I enjoy multiples of the FREE YouTube Night/Day data every time I buy the eligible data plans?
A. Yes, you can enjoy the FREE YouTube Night/Day data as multiple times on every eligible data bundle you buy.
Will I be able to stream videos from other sites/apps with the FREE YouTube Night/Day data?
A. NO, the FREE YouTube Night/Day data can only be used to stream videos on YouTube app/web.
What happens if I exhaust the FREE YouTube Night/Day data while streaming?
A. You will be charged from your main data bundle or any other available bundle if you continue to watch YouTube videos.
Can I share my FREE YouTube Night/Day data?
A. No, you will not be able to share your YouTube Night/Day data but you can share your main data.
Will I be able to rollover my unused FREE YouTube Night/Day data?
A. No, you will not be able to roll over the unused free YouTube Night/Day data.
How do I check the balance of my FREE YouTube Night/Day data?
Will I be able to rollover my unused main data bundle?
A. Yes, you will be able to roll over your Unused main data bundle ONLY if you buy another data plan from the same category with the current bundle within the stipulated grace period. **Note, you will NOT be able to rollover any unused data bonus. See Data Roll Over table below for details:
| Data Plan | Bundle Roll Over Category | Roll Over Grace period |
| 1-day | Daily bundle, 2-day, 3-day | 1 day |
| 2-day | 3 days | |
| 3-day | 3 days | |
| 7-day | Weekly, 2-week bundle | 3 days |
| 14-day | 3 days | |
| 30-day | Monthly | 7 days |
| 60-day | 2-month, 3-month | 7 days |
| 90-day | 7 days |
I am having 1GB remaining from my expired 6GB Monthly Plan, will I be able to rollover the remaining 1GB if I buy another monthly data bundle?
A. Yes, you will be able to rollover your unused 1GB when you activate any data plan from the monthly bundle category, and the validity of the new data bundle you activated will be applied to the unused/remaining bundle.
If I have an Unused 1GB from my expired 6GB Monthly Plan and I now activated a 40MB Daily Plan. Will my remaining 1GB be rolled over to the daily bundle?
A. No, your unused 1GB will expire unless you buy another monthly data plan within the grace period, and your 40MB Daily Plan will have 1 day validity.
What will happen if I do not renew my expired bundle or purchase another bundle of the same category after the rollover period?
A. If you fail to renew your expired bundle or purchase another bundle from the same category after the rollover period, all your un-used bundle will be cleared. See Data Roll- Over table for details.
I have 1GB left after my bundle expired. Will I be able to use it within the grace period?
A. No, you will NOT be able to use it within the grace period until you renew the bundle or purchase another data plan from the same category with the Un-used bundle. See Data Roll Over table for details.
Will I be able to rollover my unused data bonus?
A. No, you will NOT be able to rollover any unused data bonus even if the bundle auto-renews before expiry, upon expiry or within the applicable rollover period.
If I have multiple data bundle active from different categories, which bundle will auto-renew first?
A. All bundles will renew according to their bundle category – daily, weekly and monthly, etc. However, if you have multiple data bundles active from same category, the last data plan you purchased from that category will be the bundle that will be auto-renewed.
For Example: if you activate two data plans from the daily plans; (40MB on June 1st, 200MB on June 2nd), two plans from the monthly plan; (1.5GB on June 3rd and 10GB on June 4th), on the day of renewal, only 200MB from the daily plan and 10GB from the monthly plan will be the plans that will auto-renew.
Can I share my MTN Data Bundle?
A. Yes, you will be able to transfer from your data bundle to another line by dialing *312*Phone number* Data amount# or, text Transfer<space>Phone number<space>Data amount and send to 312.
I have 2GB Monthly Plan active and then activated 40MB Daily Plan, which of them will deplete first?
A. The 40MB Daily Plan will be used first and after the data bundle has been exhausted then data charges will be deducted from the 2GB Monthly plan.
Will I be able to browse from my airtime automatically after exhausting my data bundle?
A. You will be able to browse from your airtime only after exhausting your data bundle, BUT you will be required to opt in by dialing *312*200# before you can browse from your airtime at Pay As You Go rate.
How do I opt in for PAYG browsing?
A. To opt in for PAYG browsing, simply;
- Dial *312*200#.
- Send RESET to 312.
How much will I be charged for browsing from my airtime after opting in for PAYG browsing?
A. Your browsing from your airtime will be charged at N3.07/MB.
Will I be charged for opting in for PAYG browsing?
A. No, you will not be charged for opting in for PAYG browsing.
How do I opt out of PAYG browsing?
A. To opt out of PAYG browsing, simply
- Dial *312*201#
- Send SUSPEND to 312.
Will I be able to use my bundles for data activities while roaming?
A. Yes, you will be able to use some selected Data bundles while roaming in the eligible destinations.
Which countries are in the eligible international destinations?
A. You will be able to enjoy data access on the bundles with Hybrid functionality in 50+ international destinations.
How much will I be charged for data usage while roaming in the eligible international destinations?
You will be charged at N30.72MB or N61.44/MB while roaming, depending on the destination you are browsing.
Can I subscribe to any of the data plans with hybrid functionality while roaming?
A. Yes, you will be able to subscribe to any of our data plans while roaming, however, if hybrid functionality is not allowed on the data plan, you will NOT be able to use it even if you are in the eligible destinations.
Will I receive the same data volume/value if I activate the Data bundles while roaming?
A. Yes, you will receive the same volume/value when you activate the Data plan while roaming but the depletion rate will be different from when you are back home.
If I have an active Data bundle with hybrid functionality while roaming, will I be able to use the bundle balance when I return to Nigeria?
A. Yes, you will be able to use the remaining bundle balance when you return to Nigeria, and you will be charged at the applicable local rate.
How can I check the validity of my data bundle?
Will I be informed when I am about to exhaust my data plan?
A. Yes, you will receive a notification when you complete a session that exceeds 80% of your data bundle volume and when you exhaust your data bundle. Please note that the 80% usage notification may be delayed due to heavy usage and data reservation within a session.