Tried buying airtime or data, and the transaction failed? Here’s what you can do –

Send the transaction reference ID, phone number used, amount deducted, time and date of the transaction, and a screenshot of the debit alert to any of our contact channels – Facebook, ‘X’ or Instagram, Facebook messenger, or Telegram.

You can also dial 300 to speak to our call centre agents, chat with Zigi on WhatsApp at 09033000001 or send an email to customercare.ng@mtn.com.

Check the status of your query by opening the ‘Track Complaint’ feature on myMTN NG or Zigi, entering your Ticket Ref ID.

You’re welcome.